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Lesson 13 of 13 · about 5 minutes

Creative quality

Why the same money buys very different results, and what you can do about the odds.

In one line

Creative quality is how much a campaign gets out of each euro of media: whether people notice it, know which brand it was for, feel something and are given a reason to buy.

What it does

  1. Nielsen's 2017 study of about 500 consumer-goods campaigns put 47% of the sales lift from advertising down to the creative, more than reach (22%) or the brand itself (15%).
  2. Branding decides who gets the credit. Ipsos finds only about half the people who remember an ad can name the brand. Countermove starts every ad at 50%; below that, 60% of the shortfall builds memory for the most mentally available rival, usually the leader. That share is Countermove's assumption: research on sponsorship finds people credit prominent brands they never saw (Johar & Pham, 1999), but no study puts a figure on it for ads.
  3. Emotional brand stories build memory that lasts and lowers price sensitivity over time; rational, offer-led ads sell more this quarter and fade faster (Binet & Field, The Long and the Short of It). Orlando Wood's Lemon argues that the right-brain features now in decline (characters, story, a sense of place) are the ones that build brands best, and that ads crowded with on-screen text and rapid edits work less well.
  4. Ads wear out with repetition, less than most marketers think (Kantar found no clear link between an ad's age and its performance). In Countermove a rational ad loses about 11% a quarter after its first quarter, an emotional one 4%, and weak ads wear faster than strong ones.

Business and brand

Impact on the businessP&L, cash, share price

  • A weak ad needs more media to work as hard as an average ad, and past a point no amount of money gets there.
  • A creative budget buys better odds, never a sure thing: Countermove spends 5%, 10% or 16% of a campaign's media on making it.
  • Pre-testing costs about 1.5% of a quarter's media and a quarter's delay; it gives a noisy read and the chance to scrap a weak ad before it airs.
  • A mix model sees money, not ads: a great campaign makes its channel look better than it is, and a weak one gets the channel blamed.

Impact on the brandMemory, loyalty, pricing power

  • Distinctive brand assets (colours, characters, sounds) used consistently make every ad easier to link to you; a new look each time resets them.
  • Campaigns that run consistently for years keep getting more effective (Binet & Field).
  • Share of voice only counts if the ads work: what matters is quality-adjusted, effective share of voice.

Try it

Score an ad

Set the ad's overall quality, how well it is branded and its approach. See how much memory and in-quarter sales each euro buys against an average ad, how much builds the leader, and how fast it wears out.

Approach
50 of 100
Average is 50
50 of 100
How well people link it to you
Memory per euro−7%vs an average ad
Sales this quarter per euro−5%vs an average ad
Built for the leader0%of the brand media's effect
40%60%80%100%Q1Q2Q3Q4Q5Q6Q7Q8Emotional, same qualityThis ad

Share of the ad's first-quarter effect left, by quarter on air

Notice: Each euro builds −7% memory against an average ad; matching an average ad would take 7% more brand media. Sales in the quarter: −5%.

Runs Countermove's market engine: the reference soft-drinks market, three brands, rivals holding their plans so only your change moves the result.

Sources

  • Nielsen (2017), When it comes to advertising effectiveness, what is key?
  • Kantar and Paul Dyson (2020), The advertising multipliers that matter
  • Binet & Field (2013), The Long and the Short of It, IPA
  • Orlando Wood (2019), Lemon: how the advertising brain turned sour, IPA
  • Romaniuk (2018), Building Distinctive Brand Assets, Oxford University Press
  • Johar & Pham (1999), Journal of Marketing Research: relatedness, prominence and constructive sponsor identification

Check itThree questions, instant answers

Question 1 of 3Only about half the people who remember an ad can name its brand. Where does the rest of the effect tend to go?
Question 2 of 3Your new ad tests weak on persuasion and branding. What is the best use of next quarter's money?
Question 3 of 3An emotional brand story against a rational, offer-led ad, same media money: